App Terms and Conditions

Carmoola Services Terms

These terms apply between Carmoola Limited (“Carmoola” or “we” or “our”) and you when you use Carmoola’s web portal or app (together the “Carmoola App”) and the services accessed through them (the “Services”).

Carmoola Limited: Registered Office: 1 Whittlebury Mews West, London, NW1 8HS, United Kingdom. Registered in England and Wales under company number 12992987

By requesting to use the Services and/or by using or downloading the Carmoola App, you are deemed to have accepted these terms. If you do not agree to these terms, you must not use the Carmoola App or Services

These terms only apply to your use of the Carmoola App and Services. These terms do not apply to financial products or services offered by Carmoola, whether via the Carmoola App or otherwise. Additional terms will apply to such products and services.

Carmoola App

The Carmoola App, provided to you via an app or a web portal is your hub for all your Carmoola purchases and all other features offered by Carmoola. Some of these features are activated by downloading the app or logging in through the web portal, while others can be activated by you after login.

The exact content of features can differ between different versions of the Carmoola App. Carmoola updates the Carmoola App continuously with new features. Carmoola does not guarantee that the Carmoola App will provide any content, features or functionality, and may change the content, features or functionality in its absolute discretion.

Carmoola has the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

The Carmoola App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Carmoola App and the Services meet your requirements.

Licence to use the Carmoola App

Carmoola grants you a non-exclusive, non-transferable, royalty free licence to download a copy of the Carmoola App onto your personal device(s) and view, use and display the Carmoola App and the Service on such devices for your personal purposes only.

This licence will terminate immediately if Carmoola withdraws your access to its products or services, or your right to use the Carmoola App.

You must be 18 or over to accept these terms and use the Carmoola App and Services.

Availability of the Carmoola App and the Services

The Carmoola App and Services are provided free of charge. Carmoola does not guarantee that the Carmoola App or Services, or any content on them, will always be available or be uninterrupted. Carmoola may suspend or withdraw or restrict the availability of all or any part of the Carmoola App or Services for business and operational reasons, including maintenance.

You are responsible for ensuring that all persons who access our site and app through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Show Historical Transactions

Carmoola stores information about your previous purchases and transactions. We use this data in order for us to display these transactions to you.

Are There any Costs for the Services?

There is no cost for use of the Carmoola App or Services. But interest and fees may apply to the use of a specific product or payment method. So make sure you check the specific information for the product or payment method that you use.

Improvement of the Services

We constantly work to improve the Carmoola App and our Services in order for you to get an even more frictionless experience. This may require changes to these terms. In this case, you will be asked to accept the new terms before you can continue to use the Carmoola App or relevant Services.

Privacy and your personal data

Please see our Privacy Policy for further details regarding our processing of your personal information and more information about your rights regarding your data. You can also find our contact details should you have any questions.

Cookies and Similar Tracking Technologies

For parts of the Services we use cookies and similar technologies to deliver a tailored and frictionless online experience. For detailed information about how Carmoola uses cookies and similar technologies, please read our Cookie Policy

In order for you to have the best user experience we will remember some information about you and use that information to autofill different forms with your information during your purchasing.

Autofill of Your Contact Information

We can help you to fill in your contact information in two ways.

Autofill through input of limited information

While interacting with Carmoola we may ask for information about you, such as name, address, telephone number, email, date of birth, or personal identification number. We will keep this information in our systems so that when you return to us or use our payment methods, you will only need to provide some of this information such as email and post code, or personal identification number (in order for us to autofill the remaining fields with your other details.

Autofill through a Carmoola cookie

An additional method we can use to autofill your information is by placing a Carmoola-cookie on your device (computer, tablet, mobile phone, etc.). You may choose to store your details such as name, address, telephone number, email, date of birth, or personal identification number, and card details with Carmoola. If you do so, we use the cookie to fetch those details from Carmoola’s storage, and the cookie will help us to autofill them when you shop with Carmoola.

Disable autofill

If you don’t want to use the Autofill functionalities you can contact us and we will disable them. You can also disable them from the Carmoola App or by adjusting your autofill settings during the purchase process. You can at any given time delete all cookies on your device, which deletes our cookie as well.
Autofill of other information

While interacting with Carmoola you may also provide us with other information, such as for example card details. You may choose us to keep this information in our systems so that when you return to us we may autofill such information after we have identified you.

When you use Carmoola directly, the app can also autofill your details on the site where you are shopping. This is enabled by you being logged in to the app and we know it is you that are purchasing from.

Intellectual Property Rights

All intellectual property rights in the Carmoola App, the Services and any documentation we provide in connection with the Carmoola App or the Services, throughout the world belong to Carmoola and the rights in the Carmoola App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Carmoola App, the Services or the documentation other than the right to use them in accordance with these terms.

Your Obligations

You shall always provide correct information and use your own and correct identity. Any use of information that does not belong to you or that you for other reasons are not authorised to use, or the use of the Services in a non-prescribed way, will be seen as a misuse. Any data relating to misuse or suspected misuse may be saved and used for future risk assessment and for the protection of involved parties. Carmoola reserves the right to block you from using the Carmoola App or Services at any time without notice to you.
You must keep your login details and password secure, and not share these with any other person.

If you upload or share content to Carmoola, you grant Carmoola a royalty-free right to use and display the content for purposes of delivering the Services. We have the right to remove any content uploaded or shared by you if we are required by law, or believe it is offensive, inappropriate, unlawful, violating the rights of others, or otherwise objectionable. You are liable for any content uploaded or shared by you.

You must:

• not use the Carmoola App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Carmoola App, any Service or any operating system;
• not infringe Carmoola’s intellectual property rights or those of any third party in relation to your use of the Carmoola App or any Service (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Carmoola App or any Service;
• not use the Carmoola App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or Carmoola’s systems or attempt to decipher any transmissions to or from the servers running any Service.

Third Party Services

Some features used by you may include services provided by a third party.

Duration and Termination of This Agreement

This agreement continues during your use of the Carmoola App and/or the Services.

Carmoola’s Responsibility for Damage

The Carmoola App and Services are provided for domestic and private use. You agree not to use our site and app for any commercial or business purposes, and Carmoola has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Carmoola is not liable for any damage to any device or digital content belonging to you:

• that you could have avoided by following advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Carmoola; or
• to the extent it is caused by defective digital content created or supplied by third parties, even if you download or access this from the Carmoola website or the Carmoola App.

The Carmoola App and the Services are provided for general information only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Carmoola App or the Service. Although Carmoola makes reasonable efforts to update the information provided by the Carmoola App and the Service, Carmoola makes no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Transfer

Carmoola may transfer its rights and obligations under these terms to another organisation. You may not transfer your rights or obligations under these terms.

Other Important Terms

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if Carmoola delays in enforcing these terms, Carmoola can still enforce it later. If Carmoola does not insist immediately that you do anything you are required to do under these terms, or if Carmoola delays in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent Carmoola taking steps against you at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the Carmoola App and the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Carmoola App and the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Carmoola App and the Services in either the Northern Irish or the English courts.

Changes to These Terms

Carmoola may need to change these terms to reflect changes in law or best practice or to deal with additional features which are introduced. Any changes to the terms will be notified to you.

If you do not accept the notified changes you will not be permitted to continue to use the Carmoola App and the Services.

Contact Us

Please get in touch with us if you have any questions about the Carmoola App or Services.

You can also contact us at: Customer Services, 1 Whittlebury Mews West, London, NW1 8HS or email: support@carmoola.co.uk